Charging & Refund Policy
Last Updated: January 1, 2026
Overview of Charging & Refund Rules
This policy applies to all online service packages provided by CccSun Enterprise Services Co., Ltd., governing all service charging and refund-related matters.
1. Charging Standards
Our service fees comply with the following principles:
- Clear Price Tagging: All service package prices are publicly displayed on our official website
- Transparent Charging: No hidden charges; all fee items are clearly listed
- Contract-Based Pricing: The exact service fee shall prevail based on the formal contract signed by both parties
- Corporate Transfer Support: Corporate bank transfer is available to meet enterprise accounting compliance requirements
2. Accepted Payment Methods
The following payment channels are supported:
- Corporate Online Banking (Public Account Transfer)
3. Refund Rules
Refund applications will be processed in accordance with the following provisions:
- Before service commencement: You may apply for a full refund
- Service in progress: Deduct fees for completed work items, then refund the remaining balance
- Service fully completed: Refund requests are not supported
- Service suspended due to user’s reasons: Deduct incurred service expenses and refund the surplus
- Service suspended due to our liability: Full refund will be issued
4. Refund Application Process
Procedures for submitting a refund request:
- Contact customer service to submit your formal refund application
- We will review your application within 3 working days
- Upon approval, funds will be returned to your original payment account
- Refund arrival time varies by payment channel, generally 1 to 7 working days
5. Non-Refund Scenarios
Refunds will not be granted under the following circumstances:
- Services with documents submitted and accepted by government authorities
- Services with final deliverables fully handed over to you
- You have explicitly confirmed that all services are finished
- Customized services where production & development work has already started
6. Dispute Resolution
If any dispute arises over service charges or refunds, both parties shall resolve it through friendly negotiation. If negotiation fails, a lawsuit may be filed with the people's court where our company is registered.